Privacy & Policy

At Al Diwan Kitchen Equipment, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, services, or interact with our company in any capacity.

Information Collection

We may collect information including your name, email address, phone number, delivery address, and payment details when you interact with our website, place orders, or subscribe to newsletters. We also collect non-personal information such as browser type, pages visited, and IP addresses to improve user experience.

Use of Information

The information collected is used to process orders, provide customer support, communicate updates, and improve our services. We do not sell, rent, or share your personal information with third-party companies for marketing purposes without your consent.

Data Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All sensitive data, including payment details, are securely encrypted following industry-standard practices.

Cookies and Tracking

Our website may use cookies to enhance user experience, remember preferences, and analyze site traffic. You can disable cookies through your browser settings; however, some features may not function properly.

Compliance with UAE Laws

We comply with the UAE Federal Law No. 2 of 2019 on the Use of Information and Communication Technology (ICT) in Health and Business sectors and other applicable data protection regulations. Any collection and processing of personal data are strictly within the bounds of UAE privacy laws, ensuring your rights are respected.

Third-Party Services

We may use trusted third-party service providers to process payments, deliver products, or analyze website traffic. These providers are bound by confidentiality agreements and are required to safeguard your information.

Updates to Policy

We may update this Privacy Policy periodically. Any changes will be communicated via our website. We encourage users to review this page regularly to stay informed about how we protect your information.

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