Return & Exchange

At Al Diwan Kitchen Equipment, customer satisfaction is our top priority. We offer a simple and transparent process for returning or exchanging products purchased from our showrooms or online store.

Return Policy

• Products can be returned within 7 days of delivery/purchase.
• Items must be unused, in original packaging, and in the same condition as received.
• All accessories, manuals, and documents must be included for a valid return.
• Refunds will be processed within 5–7 business days after inspection of the returned product.

Exchange Policy

• Customers can exchange products within 7 days of delivery/purchase.
• The exchanged product must be of equal or higher value. Any price difference will be adjusted accordingly.
• Exchanges are subject to product availability.
• Our team will assist with the exchange process at our showrooms or via our customer support.

How to Initiate a Return or Exchange

• Contact our customer support team with your order details.
• Provide a clear reason for the return or exchange.
• Our team will guide you on the nearest showroom or process the return/exchange for online orders.

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